Shimano Rod Warranty

[jig head]

Hey Everyone,


I have a 7ft MH Shimano Crucial (new last year) and the tip just recently snaped off it. I took it to R2R plus to see if i could get it repaired as I would like to use it this coming weekend and if I were to send it to shimano I wouldent have it back for a few weeks. By the time I dropped the rod off and got home I thought to myself how the rod is already a super stiff rod as it is and by them just putting a tip on it would take away most of its action. So I called and left a messae to them telling them not to work on it because I think the rod wont work the same, it will be like holding a 7ft piece of bamboo.

My question is, is there anywhere around ottawa where I can take the rod and they will exchage it for me? I was reading somewhere (i think) how some places will exchange it for you and they will send the rod off to shimano?

Any help would be appriciated

Thanks
Anthony

[curls]

Depends who you bought it from originally. If you went to LeBaron, you have almost no choice but to repair elsewhere or send it away. If you purchased it from a smaller shop (cough *a vendor on F-H* cough), then they would likely exchange it over the counter if it is indeed a warrantyable repair. Often, snapped-tips are not warrantyable since they almost always are caused by abuse (whether intentional or not).

A properly repaired tip should be almost indistinguishable in look and feel from a new rod.

[bamboozler]

Just sent a snapped Shimano Compre Rod back a week ago Friday to "Bud" in Peterborough (he's the warranty person for Shimano Canada), and a new rod was returned to me last Friday. A week turn around time is pretty darn good.

Couldn't beat that service for warranty work! What a great company.
Rohin

[Bass Addict]

What type of shipping procedure did you use...ups / purolator ?????

[Graembo]

I couldnt find a shop to swap my st croix that I broke last year. So I bit he bullet and shipped it away with little hope. $40 and 3 weeks later, I have a shiny new Avid ready to go for the rest of the summer.

I figure it was a write-off anyway so what did I have to lose...

I'd give Bamboozler's guy a try if I were you.

G

[bamboozler]

I used Canada Post 1-3 day shipping...it cost about $20 (including insurance). The 3 - 5 day was about $18. It was a 2 piece I sent back, but asked for a 1 piece in return because the top piece kept coming off. I wasn't expecting a 1 piece, but lo and behold.

My conversation with Bud was all of about 15 seconds. He said send it back, no worries.

Awesome company!

Here is the contact details:
Shimano Canada Ltd.
427 Pido Rd, Peterborough, ON
K9J6X7, Canada
Tel: (705) 745-3232

[Fishing 24/7]

do you need to have a reciept when you ship rods back to shimano?

[Wallyboss]

24/7 I think that they allow only 1 a year

[bamboozler]

No receipt required. This particular rod (Compre), had a limited lifetime warranty.

[steve-hamilton]

always ask the shop your buying the rod from if they'll do an over the counter exchange program...

most of my local shops ALL do.

maybe its because 1 or 2 started, then the rest were forced to follow suit.

i'm not sure, but i've broken a number of compre rods (fishing rougher weather conditions) and all have been replaced over the counter, IF the rod is available.

that goes for Compre/Clarus/Crucial/Wild River Series and Avid. Not any Loomis product though.

[Carmine13]

dont quote me but i heard that if the damage is pretty bad and if they fix it and it doesnt work properly they will just replace it themselves. but im not 100% sure about that