Last week when i launched the boat for the first time this year I noticed that my Eagle fishfinder wasn't working properly. It couldn't acquire bottom, no gray scale, reading 700 feet of water when we were in 10.
I had baitcasters order this sonar in for me 3 years ago and it came with a one year warranty only. I contacted eagle and explained the problem, they sugggested it was a transducer problem but I could ship the unit back to them for testing free of charge and we would go from there.
After a few days of debating what to do(repair it, replace it) Last thursday I shipped the sonar itself to Eagle Canada in Missassauga and wait for the verdict before replacing/repairing the unit.
Well today I get a parcel notice in the mail. I go into town to pick it up and low and behold it is from Lowrance/ Eagle. A brand new replacement eagle same as the one I sent them!!!!!
Included was a note from them stating that it was just easier to send me a new one rather than test the one that I sent back to them...Keep in mind that the warranty had expired over 2 years ago!!!!!
Gonna launch again tomorrow to verify that it is working properly.
With after sales support like that they have made a lifetime supporter out of me as of now, and I will strongly suggest to anyone considering purchasing new electronics for their boat that Eagle/Lowrance is the way to go.
Amazing what a little kindness on their end can accomplish.
Joe
Now that's service
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I have also had great service from Eagle/Lawrance. I owned 3 hummingbird's before buying an eagle and they were all junk. I bought it from a local shop but I have been dealing with Lawren at Lowrance for some set-up tips and also for some accessories and the service is second to none. It sure is nice to be treated nice by a big company for a change.
Thanks to my great supporters Deep River Outfitters, Shimano Canada and Hunters Bay Marine.