Now that's service

Post by **Jale** » Mon May 02, 2005 4:44 pm

Last week when i launched the boat for the first time this year I noticed that my Eagle fishfinder wasn't working properly. It couldn't acquire bottom, no gray scale, reading 700 feet of water when we were in 10.

I had baitcasters order this sonar in for me 3 years ago and it came with a one year warranty only. I contacted eagle and explained the problem, they sugggested it was a transducer problem but I could ship the unit back to them for testing free of charge and we would go from there.

After a few days of debating what to do(repair it, replace it) Last thursday I shipped the sonar itself to Eagle Canada in Missassauga and wait for the verdict before replacing/repairing the unit.

Well today I get a parcel notice in the mail. I go into town to pick it up and low and behold it is from Lowrance/ Eagle. A brand new replacement eagle same as the one I sent them!!!!!

Included was a note from them stating that it was just easier to send me a new one rather than test the one that I sent back to them...Keep in mind that the warranty had expired over 2 years ago!!!!!

Gonna launch again tomorrow to verify that it is working properly.

With after sales support like that they have made a lifetime supporter out of me as of now, and I will strongly suggest to anyone considering purchasing new electronics for their boat that Eagle/Lowrance is the way to go.

Amazing what a little kindness on their end can accomplish.

Joe

Post by **jammer** » Mon May 02, 2005 5:04 pm

I am impressed!!!

Post by **Jale** » Mon May 02, 2005 5:43 pm

And I just noticed in the paperwork that there is a one year warranty included on the replacement that they just sent me

Joe

Post by **Coyote** » Mon May 02, 2005 5:51 pm

good to know, I'm thinking of buying one and will keep this in mind.

Post by **Wall-I-Guy** » Mon May 02, 2005 6:05 pm

Right on! Good for you Joe

Just the way it should be...in the real world

Post by **Jale** » Mon May 02, 2005 6:35 pm

They definitely they did more than they needed too.

All I was looking for was a diagnosis on whether the problem was the unit or the transducer...and a repair estimate.

If the unit was not worth replacing I was thinking of another eagle to replace it. It's a no brainer now when the time comes.

Joe

Post by **Hoss** » Mon May 02, 2005 7:28 pm

Thanks for the info Jale6666. I'm currently in the middle of a Raymarine runaround for a brand new unit bought at a now out of business tackle shop.

In the meantime I'm using my old faithful Eagle Fisheasy. Next time will be Eagle/Lowrance for sure.

Post by **Muskiemagnet** » Mon May 02, 2005 7:32 pm

Thats great service for sure. Its no wonder they are tops in the industry.

Post by **fishmaster** » Mon May 02, 2005 7:48 pm

I have also had great service from Eagle/Lawrance. I owned 3 hummingbird's before buying an eagle and they were all junk. I bought it from a local shop but I have been dealing with Lawren at Lowrance for some set-up tips and also for some accessories and the service is second to none. It sure is nice to be treated nice by a big company for a change.

Post by **fisher** » Mon May 02, 2005 9:41 pm

Can't ask for much more,can you?
good product and great service.nice to know that some companies still have it.